Reference

How q4lic Handles Your Personal Data

At q4lic, every piece of data you share — from your account registration details to your UPI payment references — is handled with clear rules about what we…

Data collected only for account and transaction purposesNo sale of personal data to third partiesYour rights to access, correct or delete your dataEncrypted storage for all account credentialsIndia-specific data handling practices

Explore the lobby Read FAQ

What Data We Collect and Why

q4lic Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on q4lic, we collect your name, email address, date of birth, and the payment identifiers you use — such as your UPI handle, Paytm wallet reference, or PhonePe number — solely to process transactions and verify your account. We also collect

1
device identifiers and session logs to keep your account secure and to detect unusual activity. Browsing patterns within our platform are recorded in aggregate, anonymised form to improve how the lobby is organised. We do not collect data beyond what is necessary for these purposes, and
2
we do not share identifiable account data with advertising networks. Applicable local law in India governs how this data is retained and your rights around it, and access to account services depends on what local law permits in your region.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Privacy Team Send a written request to our dedicated privacy address and we will respond within seven working days, confirming what data we hold and what actions we have taken on your request.

Live Chat Support Our support agents are available around the clock through the in-platform chat window. For privacy questions, they escalate directly to the data team so your query is handled by the right person.

Formal Written Request For requests to delete your account data or to raise a formal objection to how your data is used, submit a written request with your registered email address so we can verify your identity before acting.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our data practices are designed around the principle that you should always know what we hold, why we hold it, and how to ask us to change or remove it.

Encrypted Storage

All account credentials, including passwords and linked payment identifiers like UPI handles, are stored using industry-standard encryption. Plain-text credentials are never written to our databases at any point in the account lifecycle.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies are anonymised and do not link browsing behaviour to your name or payment details without your consent.

Data Retention Periods

Account data is retained for as long as your account is active and for a legally required period after closure. Transaction records, including Paytm and PhonePe payment references, are kept for the period mandated by applicable Indian financial regulations.

Account Security Alerts

If our systems detect a login from an unrecognised device or location, we send an immediate alert to your registered email address. You can review active sessions from your account settings page and terminate any session you do not recognise.

Your Right to Access Data

You may request a full copy of the personal data we hold against your account at any time. We provide this in a readable format within seven working days of verifying your identity through your registered contact details.

Requesting Data Changes

If any data we hold is inaccurate — for example, a name spelling or an outdated phone number — contact our privacy team directly. Corrections are applied within three working days, and we will confirm the update to your registered email.

Your Privacy Questions About q4lic

Below are the questions we receive most often about how q4lic handles account data, what rights you hold under applicable Indian law, and how to act on those rights quickly through our support channels.

We collect your name, email address, date of birth, and the payment identifiers you register — such as a UPI handle or Paytm number. We also log device and session data for security purposes. Nothing beyond what is needed for account operation is collected.

Payment identifiers like UPI handles and PhonePe numbers are used solely to process your deposits and withdrawals. We do not share them with advertising networks or unrelated third parties. They are stored in encrypted form and only accessed by our payment processing systems.

We retain account data for the period required by applicable Indian financial and regulatory rules after an account is closed. Once that retention period ends, personal identifiers are deleted or anonymised from our records in line with our internal data schedule.

Send a data access request to our privacy email address with your registered account email as the subject. We verify your identity and deliver a readable copy of all personal data we hold within seven working days of confirming your identity.

Yes. Submit a formal deletion request through our written request channel with your registered email address. We will process the deletion within the timeframe permitted by applicable law, and confirm once your identifiable data has been removed or anonymised.

We use session cookies for login, functional cookies for lobby preferences, and anonymised analytics cookies. You can manage non-essential cookies through the cookie settings panel in your browser or within our platform settings without affecting core account functionality.

If you receive an alert about an unrecognised login, go to your account settings immediately and end any session you do not recognise. Then contact our live chat support team, available around the clock, and they will escalate your case to the security team within the hour.

How q4lic Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Account Data

Encrypted Storage

Cookie Policy

Data Retention Periods

Account Security Alerts

Your Right to Access Data

Requesting Data Changes

Your Privacy Questions About q4lic

01 What personal data does q4lic collect when I open an account?

02 Is my UPI or PhonePe payment data shared with anyone?

03 How long does q4lic keep my account data after I close my account?

04 How do I request a copy of the data q4lic holds about me?

05 Can I ask q4lic to delete my personal data?

06 What cookies does q4lic use and can I turn them off?

07 What should I do if I notice a security alert on my q4lic account?

Related Pages